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Discharge by 11 a.m. Engagement Survey

Alberta Health Services is launching a new initiative, Discharge by 11 a.m., to see more patients leave the hospital by 11 a.m. the day of their discharge. 

A major goal is to make leaving the hospital safe, coordinated and less stressful for everyone involved. Another is to improve the flow of patients in and out of hospitals, ultimately reducing hospital wait times.  

Discharging patients by 11 a.m. gives them and their families more time to pick up medications, arrange transportation, access community supports, and get settled comfortably at home or their next care setting.

Patients are only discharged when their healthcare team determines they are medically ready and plans are in place. Patients will never be rushed to leave.

While not every patient can be discharged by 11 a.m., planning can help them and their families be prepared for leaving the hospital when they are ready to go.

We appreciate your feedback and suggestions on the communications materials we are developing for Discharge by 11 a.m. 

On behalf of our project working group,  

Michael Suddes, Senior Program Director, Corporate & Clinical Support Services

 

1.  

Communications for Discharge by 11 a.m. will direct patients and families to the following information on the AHS.ca website:


Discharge by 11 a.m.

Our care includes making it safe and easy for you to leave the hospital by 11 a.m. the day of your discharge.


From the time you’re admitted, we work with you and your family on your discharge plans. 


Before you leave, we make sure:

You’re medically well enough to leave the hospital

You and your loved ones understand when you’ll leave the hospital and what you’ll need after you leave.


Here’s what you and your family can also do:
Ask us when you may be ready to leave the hospital

Work with us to be ready to leave by 11:00 a.m., or sooner, the day of your discharge

Know where you’re going, such as home or another care setting

Arrange a ride in advance

Have clothing and personal items ready

Review your medications and follow-up care with us

Let us know if you have questions, concerns or barriers.


Have questions? You and your family can ask them to anyone with your healthcare team. We’re here to help make leaving the hospital comfortable and stress-free.


These resources can also help:

My Next Steps - Getting Ready To Leave the Hospital

My Next Steps - Discharge Conversations

Planning For Home Together - Patient Discharge Checklist


What are your opinions about this information? 

* required
This information gives readers a suitable overview of Discharge by 11 a.m.
This information is easy to understand.
This information is friendly.
This information advises readers where to get more details.

Maximum 1,500 characters

0/1,500

3.  

Patients and families will be directed to the information in Question 1 on the 11" by 17" vinyl poster above, which will be placed in hospital units. 


What are your opinions on the poster?  

This poster is easy to understand.
This poster will prompt patients and families to learn more.
The QR code and web address (URL) clearly signal where to find more information.
This poster will stand out in hospital units.
This poster will appeal to patients and families.

Maximum 1,500 characters

0/1,500

5.  

Patients and families will also be directed to the website information on the 4"-diameter decal below, which will be placed on their bedside table. 


What are your opinions on the decal?  

* required
The decal is easy to understand.
This decal is visually appealing.
This decal will prompt patients and families to learn more about Discharge by 11 a.m.
The QR code and web address (URL) clearly signal where to find more information.
This decal will stand out in patient rooms.

Maximum 1,500 characters

0/1,500

7.  


For patients and families who can't or don't want to go online to see the information in Question 1, this postcard will be available to them.  


What are your opinions on the postcard?  

* required
The postcard is easy to understand.
The postcard offers a suitable overview about Discharge by 11 a.m. ilies to learn more.
The postcard is visually appealing.
The postcard will prompt people to engage in discharge planning.

Maximum 1,500 characters

0/1,500

9.  

What best describes you?

* required
10.  

Overall, how would you rate the patient-and family-facing communications materials for Discharge by 11 a.m.?

* required
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