EMS Service Planning

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Planning for the future of EMS in Alberta

Emergency Medical Services (EMS) is a critical component in Alberta’s healthcare system. EMS provides emergency response to 911 calls for patients across the province, as well as handling transfers for patients needing medical care between hospitals and medical facilities.

The Minister of Health has directed AHS EMS to work with Alberta Health to create a long-term Service Plan for EMS; this plan is to be completed by Fall 2022. The EMS Service Plan is to be inclusive of all emergency health services, and to reflect how EMS integrates into Alberta’s health system. It will provide the vision and direction for EMS in Alberta for the next five years and set out a clear roadmap on how to get there.

The Service Plan will create an opportunity to hear from those who depend on the care: Albertans.

Subscribe for project updates to learn of future opportunities to contribute your feedback as long-term goals are developed.

Planning for the future of EMS in Alberta

Emergency Medical Services (EMS) is a critical component in Alberta’s healthcare system. EMS provides emergency response to 911 calls for patients across the province, as well as handling transfers for patients needing medical care between hospitals and medical facilities.

The Minister of Health has directed AHS EMS to work with Alberta Health to create a long-term Service Plan for EMS; this plan is to be completed by Fall 2022. The EMS Service Plan is to be inclusive of all emergency health services, and to reflect how EMS integrates into Alberta’s health system. It will provide the vision and direction for EMS in Alberta for the next five years and set out a clear roadmap on how to get there.

The Service Plan will create an opportunity to hear from those who depend on the care: Albertans.

Subscribe for project updates to learn of future opportunities to contribute your feedback as long-term goals are developed.

Questions?

Do you have a question about EMS Service Planning? Ask us here.

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  • Share Why are you not looking at the dispatch model? as that is a major issue especially the mental health to front line EMS staff. The centralized model is not working and senior staff would understand this if they listen to front line staff. on Facebook Share Why are you not looking at the dispatch model? as that is a major issue especially the mental health to front line EMS staff. The centralized model is not working and senior staff would understand this if they listen to front line staff. on Twitter Share Why are you not looking at the dispatch model? as that is a major issue especially the mental health to front line EMS staff. The centralized model is not working and senior staff would understand this if they listen to front line staff. on Linkedin Email Why are you not looking at the dispatch model? as that is a major issue especially the mental health to front line EMS staff. The centralized model is not working and senior staff would understand this if they listen to front line staff. link

    Why are you not looking at the dispatch model? as that is a major issue especially the mental health to front line EMS staff. The centralized model is not working and senior staff would understand this if they listen to front line staff.

    Bill asked over 2 years ago

    Thank you for your question. Alberta Health has issued a request for proposals to conduct a third party review of Alberta’s provincewide EMS dispatch system. The objective review by external health system experts will provide further opportunities to address ongoing pressures, improve effectiveness and efficiency through best practices, and provide the best outcomes for Albertans who call 911 during a medical event.

  • Share What is the service planning process? on Facebook Share What is the service planning process? on Twitter Share What is the service planning process? on Linkedin Email What is the service planning process? link

    What is the service planning process?

    Ihaveaquestion asked over 2 years ago

    Thanks for your question.  The development of the Provincial EMS Service Plan has been kicked off at the direction of the Minister of Health, and is one element of the AHS EMS 10-Point Plan to address system pressures.  

    Service Planning is a regular part of AHS strategy. It is a process that:

    • Looks at where we currently are in terms of service delivery.
    • Identifies and prioritizes the recommendations / initiatives.
    • Describes a sustainable model of where services need to grow/change to meet the current and future needs of Albertans.
    • Recommends how to stage/schedule the growth/improvements/changes.


    The Provincial EMS Service Plan will provide the vision and direction for EMS in Alberta for the next five years and set out a clear roadmap on how to get there. The voices of Albertans is very important in the shaping of this plan - to help us understand where there are strengths and areas for improvement. We encourage you to share your views and ideas as we assess our current state, and take part in future engagement activities.

  • Share Your survey preamble states: " No individually identifiable criteria will be gathered, and responses cannot be tracked to any individual." Yet you ask for an email address and unique screen name. These two concepts are mutually exclusive. What gives? on Facebook Share Your survey preamble states: " No individually identifiable criteria will be gathered, and responses cannot be tracked to any individual." Yet you ask for an email address and unique screen name. These two concepts are mutually exclusive. What gives? on Twitter Share Your survey preamble states: " No individually identifiable criteria will be gathered, and responses cannot be tracked to any individual." Yet you ask for an email address and unique screen name. These two concepts are mutually exclusive. What gives? on Linkedin Email Your survey preamble states: " No individually identifiable criteria will be gathered, and responses cannot be tracked to any individual." Yet you ask for an email address and unique screen name. These two concepts are mutually exclusive. What gives? link

    Your survey preamble states: " No individually identifiable criteria will be gathered, and responses cannot be tracked to any individual." Yet you ask for an email address and unique screen name. These two concepts are mutually exclusive. What gives?

    mike.mciver asked over 2 years ago

    Thank you for your question.  We appreciate that anonymity is important, especially in surveys such as this.

    An email is required so that upon completion of a survey, participants receive an automatic reply via the Together4Health platform verifying that their survey responses have been received. If the survey is not received the platform is able to provide technical assistance. The email requirement also assures us that individuals – not spam robots – are responding to the survey. And finally, the requirement of an unverified email discourages individuals from responding to the survey multiple times, which could skew results.

    Please be assured that email addresses are not connected to individual survey responses, and that screen names are not used in survey reporting.