Videos
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Listen to Me – Floranda’s Story
This story is about how listening carefully to patients and their families can change the way we provide care... for the better.
A Seat at the Table--Kristine's Story
What Patient and Family Centred Care Means to Me – Information Sharing
The Child and Youth Advisory Council at the Alberta Children’s Hospital participated in a one day workshop where they reflected what the four pillars of Patient and Family Centred care. Their thoughts and stories about Information Sharing were captured in this video.
What Matters To You
John’s story takes us from his farm in rural Alberta to an intensive care unit in Red Deer and his long journey towards home and recovery. Dr. Mulholland and Kelly Longard walk us through the struggles and revelations of his experience as a patient and the transformation through asking the question -
What matters to you?
A simple question with the power to transform healthcare.
Produced by Quality & Patient Safety and Engagement & Patient Experience
Music by Doctor Turtle and Chris Zabriskie
Hand Overs – Marcella’s Story
This is a story about the importance of continuity of primary care physicians in the lives of their patients, and the turmoil that can be caused when moving between family doctors.
The Team Gets Bigger – Karon’s Story
This story is about the importance of having the continuity of a family doctor to coordinates specialist services for patients with complex healthcare needs.
Listen to Me – Floranda’s Story
This story is about how listening carefully to patients and their families can change the way we provide care... for the better.
Silence is Deafening - Daralynn's Story
This story shares the experience of living with fluent aphasia and highlights the challenges of interacting with the healthcare system when you have a communication disability. The story introduces the Communication Access symbol as a way for healthcare providers to improve the healthcare experiences of patients with a communication disability.
Changes - Greg’s Story
This story describes an experience of managing recurring infections while being transferred between five different family physicians and the need for shared decision making.
Unrushed Conversation – Gerry’s Story
Gerry’s story is about his role as a Patient Experience Advisor and how spending time asking patients about their hospital stay can result in improved outcomes and better, safer care plans.