Patient and Family Centred Care in Action

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All across the province, amazing staff, physicians, and volunteers are improving the patient experience by adopting the principles of patient and family centred care and listening to patients and families to improve the design, delivery, and evaluation of our services.

The Patient and Family Centred Care in Action page celebrates the commitment to improving the patient experience by sharing resources, information, ideas, best practices, and events across the province.

What is Patient and Family Centred Care?

Patient and Family Centred Care encompasses four core concepts, including:

Respect and Dignity. We listen to and honour patient and family perspectives and choices. We include patient and family knowledge, strengths, values, beliefs, and cultural backgrounds in the planning and delivery of care.

Information Sharing. We communicate with patients and families to ensure they understand and receive timely, complete, and accurate information to effectively participate in care and decision making.

Participation. We build partnerships and encourage and support patients and families to participate in care and decision-making at the level they choose.

Collaboration. We collaborate with patients and families in policy and program development, implementation, and evaluation.

All across the province, amazing staff, physicians, and volunteers are improving the patient experience by adopting the principles of patient and family centred care and listening to patients and families to improve the design, delivery, and evaluation of our services.

The Patient and Family Centred Care in Action page celebrates the commitment to improving the patient experience by sharing resources, information, ideas, best practices, and events across the province.

What is Patient and Family Centred Care?

Patient and Family Centred Care encompasses four core concepts, including:

Respect and Dignity. We listen to and honour patient and family perspectives and choices. We include patient and family knowledge, strengths, values, beliefs, and cultural backgrounds in the planning and delivery of care.

Information Sharing. We communicate with patients and families to ensure they understand and receive timely, complete, and accurate information to effectively participate in care and decision making.

Participation. We build partnerships and encourage and support patients and families to participate in care and decision-making at the level they choose.

Collaboration. We collaborate with patients and families in policy and program development, implementation, and evaluation.

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    The Engagement & Patient Experience team works to advance patient- and family-centred care and patient engagement to help improve the overall patient experience across all aspects of Alberta Health Services. Our ultimate goal is to give people the best possible healthcare experiences with AHS.

    We do this by working with patients, families, AHS staff and physicians and others, offering them our team’s expertise and an array of resources.

     One of our current projects is to gain a better understanding of how people perceive us so we can improve our identity and how we meet the needs of our stakeholders.

    We invite you to share your views by taking (and sharing with others) the survey below. It’s open from October 19 to November 10, 2021 to anyone with an interest in patient experience, patient engagement and patient- and family-centred care.  

    Thanks in advance for taking the time to tell us your thoughts.

    Deanna Picklyk 

    Director, Engagement & Patient Experience

    Take Survey
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