Frequently Asked Questions

When is the Health Hub going to open to the public?

Construction timelines continue to fluctuate, but the Health Hub will open in the latter half of 2022. As more details are confirmed, they will be posted to this page.

Will the Health Hub include supervised consumption services?

No, the Health Hub will not have a supervised consumption site.

The Health Hub will house other addiction and mental health services, including AHS’ Access 24/7 program.

What does AHS’ Access 24/7 program offer?

Access 24/7 provides mental health and addiction services, day or night, to those in need. It is staffed by more than 80 addictions and mental health employees, including mental health therapists, nurses, social workers and addictions counsellors. When the Health Hub opens, Access 24/7 will relocate from its original location at the Royal Alexandra Hospital campus and the program will continue to offer multiple services such as telephone support, inpatient assessment, scheduled clinic-based services and crisis outreach and stabilization.

The program works closely with Edmonton Police Service (EPS) and residents in the area should not be alarmed if they see EPS cars around the Health Hub on a regular basis, as this is part of the support Access 24/7 provides clients.

How did AHS and the PCN decide what services would be offered at the Health Hub?

The PCN’s current location isn’t big enough to accommodate all of the programs and staff who now support the area. Everyone is excited about moving into a new space that was designed with staff and patient needs in mind.

AHS’ Home Care staff work predominantly in clients’ homes however, the staff need dedicated space to complete their administrative work and to collaborate with colleagues and other health professionals. The Health Hub will also offer space for Home Care staff to run clinics on an as needed basis. Additional staff supporting other continuing care programs in the zone may be located at the Health Hub.

There are three addiction and mental health programs that will fully relocate to the Health Hub and they provide a mix of individual, group and virtual therapy options for clients. A new, bigger space for these programs will allow us to better support and offer services to residents in north Edmonton.

These are the programs that will be moving over:

  • Access 24/7
  • Community Outreach Assessment and Support Team
  • Hope & Wellness Centre
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