How do you think conversations about financial strain with your health team would change your care experience?
Interacting with patients and community members in a sensitive and compassionate manner and working with them address financial stress in ways that are meaningful, relevant and sustainable is so important.
McLeod River PCN in Whitecourt and AMA have shared a patient story that shows the impact of focusing on what matters to the patient. Patients stated they are feeling the team truly care and seek what really matters to them which can not be determined by a test. They say they no longer feel their relationship with providers are adversarial, trying to convince them of their needs.
What does sensitive and compassionate interaction look like to you?