Patient and Family Centred Care Week

Thank you for joining us to celebrate Patient and Family Centred Care Week. Take a look at what people have shared and come back next year for more opportunities.

Patient and Family Centred Care Week held November 2-6, 2020, empowers individuals, teams, sites and zones to celebrate our partnerships with patients, clients, residents and their families.

We would love to hear from you leading up to, and during our official celebration week! See how you can get involved and help us celebrate by checking out some ideas below:

Tell us about the small things that have made a difference to you during the pandemic.

Provide us with feedback on patient and family centred care Alberta Health Services.

Have any ideas? Healthcare delivery has changed due to the pandemic, leading to new ways or ideas for receiving and delivering care. Let us know about these new ideas you have experienced as a patient or delivered as a healthcare provider.

Say thanks to healthcare providers or colleagues.

What is Patient and Family Centred Care?

Patient and Family Centred Care encompasses four core concepts, including:

Respect and Dignity. We listen to and honour patient and family perspectives and choices. We include patient and family knowledge, strengths, values, beliefs, and cultural backgrounds into the planning and delivery of care.

Information Sharing. We communicate with patients and families to ensure they understand and receive timely, complete, and accurate information in order to effectively participate in care and decision making.

Participation. We build partnerships and encourage and support patients and families to participate in care and decision making at the level they choose.

Collaboration. We collaborate with patients and families in policy and program development, implementation, and evaluation.

Patient and Family Centred Care Week held November 2-6, 2020, empowers individuals, teams, sites and zones to celebrate our partnerships with patients, clients, residents and their families.

We would love to hear from you leading up to, and during our official celebration week! See how you can get involved and help us celebrate by checking out some ideas below:

Tell us about the small things that have made a difference to you during the pandemic.

Provide us with feedback on patient and family centred care Alberta Health Services.

Have any ideas? Healthcare delivery has changed due to the pandemic, leading to new ways or ideas for receiving and delivering care. Let us know about these new ideas you have experienced as a patient or delivered as a healthcare provider.

Say thanks to healthcare providers or colleagues.

What is Patient and Family Centred Care?

Patient and Family Centred Care encompasses four core concepts, including:

Respect and Dignity. We listen to and honour patient and family perspectives and choices. We include patient and family knowledge, strengths, values, beliefs, and cultural backgrounds into the planning and delivery of care.

Information Sharing. We communicate with patients and families to ensure they understand and receive timely, complete, and accurate information in order to effectively participate in care and decision making.

Participation. We build partnerships and encourage and support patients and families to participate in care and decision making at the level they choose.

Collaboration. We collaborate with patients and families in policy and program development, implementation, and evaluation.

Small Things Matter

We recognize that 2020 has been a challenging year, but it has also brought us together in ways we never expected.  

In celebration of Patient and Family Centred Care Week, let's pause and recognize each other – patients, families, and healthcare providers for the acts of kindness and resilience that have kept us going during these times.  

During the pandemic, do you have a positive experience or received an act of kindness (no act is too small!) that has made a difference for you and deserves recognition? We would love to hear it!  

Thank you for sharing your story with us.
CLOSED: This discussion has concluded.

  • Patient Family Advisors

    by jennifersymon, 3 months ago
    I am truly impressed by the RAH who during the pandemic has continued to value Patient and family voice and on boarded a new Patient Advisor for their Quality Assurance committee.
  • Patient/Family Advisors BUSY!

    3 months ago
    I would like to celebrate the Provincial Patient & Family Advisory Group (PFG). The volunteer Patient and Family Advisors have stepped up to the challenge of providing patient and family perspectives in a completely virtual way, and often with short timelines. From March to September 2020 they have been involved in over 30 consultations on work ranging from Family Presence & Visitation to Beyond COVID-19 Innovations; this is a 100% increase


    Their dedication to improving the patient and family experience through PFCC practices has kept me invigorated and inspired.


    Thank you PFG for your gift of time and lived... Continue reading

  • Staying Connected

    4 months ago

    Last March when we shifted to working virtually from home, my manager immediately put in place a daily team meeting for us to stay connected to each other. It was a time to talk about changes in our work, but also a time to share how we were managing and coping with the change and stress of COVID. I am so grateful for this daily meeting. It kept us connected, improved my mental health, and I felt very supported.