Patient and Family Centred Care Week

Patient and Family Centred Care Week held November 2-6, 2020, empowers individuals, teams, sites and zones to celebrate our partnerships with patients, clients, residents and their families.

We would love to hear from you leading up to, and during our official celebration week! See how you can get involved and help us celebrate by checking out some ideas below:

Tell us about the small things that have made a difference to you during the pandemic.

Provide us with feedback on patient and family centred care Alberta Health Services.

Have any ideas? Healthcare delivery has changed due to the pandemic, leading to new ways or ideas for receiving and delivering care. Let us know about these new ideas you have experienced as a patient or delivered as a healthcare provider.

Say thanks to healthcare providers or colleagues.

What is Patient and Family Centred Care?

Patient and Family Centred Care encompasses four core concepts, including:

Respect and Dignity. We listen to and honour patient and family perspectives and choices. We include patient and family knowledge, strengths, values, beliefs, and cultural backgrounds into the planning and delivery of care.

Information Sharing. We communicate with patients and families to ensure they understand and receive timely, complete, and accurate information in order to effectively participate in care and decision making.

Participation. We build partnerships and encourage and support patients and families to participate in care and decision making at the level they choose.

Collaboration. We collaborate with patients and families in policy and program development, implementation, and evaluation.

Patient and Family Centred Care Week held November 2-6, 2020, empowers individuals, teams, sites and zones to celebrate our partnerships with patients, clients, residents and their families.

We would love to hear from you leading up to, and during our official celebration week! See how you can get involved and help us celebrate by checking out some ideas below:

Tell us about the small things that have made a difference to you during the pandemic.

Provide us with feedback on patient and family centred care Alberta Health Services.

Have any ideas? Healthcare delivery has changed due to the pandemic, leading to new ways or ideas for receiving and delivering care. Let us know about these new ideas you have experienced as a patient or delivered as a healthcare provider.

Say thanks to healthcare providers or colleagues.

What is Patient and Family Centred Care?

Patient and Family Centred Care encompasses four core concepts, including:

Respect and Dignity. We listen to and honour patient and family perspectives and choices. We include patient and family knowledge, strengths, values, beliefs, and cultural backgrounds into the planning and delivery of care.

Information Sharing. We communicate with patients and families to ensure they understand and receive timely, complete, and accurate information in order to effectively participate in care and decision making.

Participation. We build partnerships and encourage and support patients and families to participate in care and decision making at the level they choose.

Collaboration. We collaborate with patients and families in policy and program development, implementation, and evaluation.

  • Primary Care: Everyone Has a Story

    27 Oct 2020
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    AHS Primary Health Care is hosting a storytelling session and discussion with recent online storytelling workshop participants. Join us to hear stories from patients, staff, and clinicians, and learn why sharing your story is so important to help shift to a patient and family centred care culture. See the stories come to life on-screen through the talents of graphic recorder Aaron Russell.

    Come hear stories from a patient advisor and two AHS Primary Health Care team members as they share their powerful experiences and lessons for the healthcare system.

    No registration required. If you would like to receive a calendar invite with a direct link to this Zoom session, email us at PHC.IntegrationNetwork@ahs.ca

    Friday, November 6, 10:00 am-11 am Click to Join Zoom Meeting

    Meeting ID: 965 3927 6097 Passcode: 171765
    Dial by your location +1 587 328 1099 Canada

  • Primary Care: Referral and consultation support is at your fingertips! Try the new QuRE Patient & Caregiver Journal today!

    27 Oct 2020
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    Patients and caregivers have a new support tool to use for referrals and specialty consultations. The QuRE Patient & Caregiver Journal contains helpful information about our healthcare system and includes two checklists you can use to ask your doctors/specialists questions about the referral/consultation process. The Journal also has helpful reminders you can use for your upcoming appointments and empty pages to write down any notes you want to remember. Download your copy today from www.ahs.ca/qure. You’ll be happy you did!

  • Edmonton Zone: Providing culturally competent care to patients and families during COVID-19 November 4th 10:30-12:00pm

    27 Oct 2020
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    Register Here

    Presenter:

    Ogieva Osayi is a Senior Advisor with AHS Diversity and Inclusion Centre of Expertise. She has a wealth of experience in facilitation, stakeholder consultation and engagement, conducting diversity and inclusion reviews on policies and programs, and designing and developing diversity and inclusion learning sessions.

    Learning Objectives:

    1. Understand diversity and cultural visible and invisible dimensions

    2. Analyze the impact of culture on communication, provider-patient relationships, and health beliefs, practices, and attitudes

    3. Understand the principles of cultural competency and cultural safety

    4. Discuss strategies for providing culturally competent and culturally safe care to patients and families in a pandemic


  • Calgary Zone: What PFCC Means to Me?

    03 Nov 2020
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    Alberta Children's Hospital (ACH) Child and Youth Advisory Council (CAYAC) were asked to share a personal healthcare experience that reflected the principles of PFCC. They selected images to help illustrate their experience.

    CAYAC provides a child and youth perspective to our child/youth programs and services. The 30 members range in age from 12 – 21 years. They have a wide range of health and life experiences and live in rural and urban communities from around Southern Alberta (Red Deer and south).

    CAYAC aims to help improve the quality of health services by providing a strong youth voice at ACH, Calgary Zone, and across the province.


  • North Zone: Sandy Isaac PFCC Champion 2020


    Sandy Isaac PFCC Champion 2020

    The North Zone Person Centered Care (NZPCC) Steering committee is looking for you to identify our 2020 North Zone Patient and Family Centred Care Champions ! This opportunity highlights great Patient and Family Centred Care in the North Zone and recognizes our staff, physicians, advisors and volunteers who make a difference for patients and families every day.

    The trophy is named the “Sandy Isaac North Zone Patient and Family Centred Care Champion Trophy” in memory of Sandy Isaac, a patient advisor who volunteered her time to advance patient and family-centered care in the North Zone. Sandy was a member of the North Zone person-centered Care Steering Committee from its inception. She was a passionate patient advocate, a supporter of quality health care and health care improvement, and a true champion for PFCC in the North Zone. Not only was she actively involved with the NZPCC Steering committee work she was part of the creation of this annual contest to recognize North Zone Patient and Family Centred Care Champions.

    Nominate a champion here: Sandy Isaac NZ Patient & Family Centered Care Champion Contest - 2020

    Need more information? Contact NZPFCC@ahs.ca

  • North Zone: Stories from Patients and Families

    07 Oct 2020

    Stories from Patients and Families

    These stories were developed in partnership with participants from the North Zone and as always, provide a unique and powerful perspective on the experiences of patients and families. Please watch and share them with your colleagues and teams! At the end of each story are questions posed by the storyteller that spark great conversation. All of the stories are ~2-4 minutes in length.

    Click on a name to watch their story - Jennifer, Jane, Erin, Denis, and Cindy.

    The complete playlist is here.


  • South Zone: ‘Let’s talk Patient and Family Centered Care’

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    Staff members at South Zone acute care sites will be wearing this sticker all week, inviting you to have a one-on-one conversation about what patient and family centred care means to you.