Patient and Family Centred Care Week

Patient and Family Centred Care Week held November 2-6, 2020, empowers individuals, teams, sites and zones to celebrate our partnerships with patients, clients, residents and their families.

We would love to hear from you leading up to, and during our official celebration week! See how you can get involved and help us celebrate by checking out some ideas below:

Tell us about the small things that have made a difference to you during the pandemic.

Provide us with feedback on patient and family centred care Alberta Health Services.

Have any ideas? Healthcare delivery has changed due to the pandemic, leading to new ways or ideas for receiving and delivering care. Let us know about these new ideas you have experienced as a patient or delivered as a healthcare provider.

Say thanks to healthcare providers or colleagues.

What is Patient and Family Centred Care?

Patient and Family Centred Care encompasses four core concepts, including:

Respect and Dignity. We listen to and honour patient and family perspectives and choices. We include patient and family knowledge, strengths, values, beliefs, and cultural backgrounds into the planning and delivery of care.

Information Sharing. We communicate with patients and families to ensure they understand and receive timely, complete, and accurate information in order to effectively participate in care and decision making.

Participation. We build partnerships and encourage and support patients and families to participate in care and decision making at the level they choose.

Collaboration. We collaborate with patients and families in policy and program development, implementation, and evaluation.

Patient and Family Centred Care Week held November 2-6, 2020, empowers individuals, teams, sites and zones to celebrate our partnerships with patients, clients, residents and their families.

We would love to hear from you leading up to, and during our official celebration week! See how you can get involved and help us celebrate by checking out some ideas below:

Tell us about the small things that have made a difference to you during the pandemic.

Provide us with feedback on patient and family centred care Alberta Health Services.

Have any ideas? Healthcare delivery has changed due to the pandemic, leading to new ways or ideas for receiving and delivering care. Let us know about these new ideas you have experienced as a patient or delivered as a healthcare provider.

Say thanks to healthcare providers or colleagues.

What is Patient and Family Centred Care?

Patient and Family Centred Care encompasses four core concepts, including:

Respect and Dignity. We listen to and honour patient and family perspectives and choices. We include patient and family knowledge, strengths, values, beliefs, and cultural backgrounds into the planning and delivery of care.

Information Sharing. We communicate with patients and families to ensure they understand and receive timely, complete, and accurate information in order to effectively participate in care and decision making.

Participation. We build partnerships and encourage and support patients and families to participate in care and decision making at the level they choose.

Collaboration. We collaborate with patients and families in policy and program development, implementation, and evaluation.

Category Around the Province   Show all

  • NEW Patient & Family Storytelling page

    04 Nov 2020
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    “Facts bring us to knowledge, but stories lead to wisdom.” -Dr. Rachel Naomi Remen

    Learn from first-hand experience – visit our storytelling page and listen to real stories from our patients and families that have had real impact. Listening to patients and families helps us, as an organization, to understand the impact of care we provide and learn from the experiences of the people we serve.

    The patient story's can be searched by keywords, such as continuing care, exercise, travel - give it a try!

  • Around the Province: Exploring the Patient and Family Experience of Virtual Health

    03 Nov 2020
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    November 4th 12-1pm

    Register Here

    Join this webinar to watch a Patient and Family Digital Story premiere discussing virtual health during COVID-19 and beyond, participate in a discussion with the storyteller, and learn about what you can do to optimize the patient experience in virtual care interactions.

  • Primary Care: Everyone Has a Story

    27 Oct 2020
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    AHS Primary Health Care is hosting a storytelling session and discussion with recent online storytelling workshop participants. Join us to hear stories from patients, staff, and clinicians, and learn why sharing your story is so important to help shift to a patient and family centred care culture. See the stories come to life on-screen through the talents of graphic recorder Aaron Russell.

    Come hear stories from a patient advisor and two AHS Primary Health Care team members as they share their powerful experiences and lessons for the healthcare system.

    No registration required. If you would like to receive a calendar invite with a direct link to this Zoom session, email us at PHC.IntegrationNetwork@ahs.ca

    Friday, November 6, 10:00 am-11 am Click to Join Zoom Meeting

    Meeting ID: 965 3927 6097 Passcode: 171765
    Dial by your location +1 587 328 1099 Canada

  • Primary Care: Referral and consultation support is at your fingertips! Try the new QuRE Patient & Caregiver Journal today!

    27 Oct 2020
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    Patients and caregivers have a new support tool to use for referrals and specialty consultations. The QuRE Patient & Caregiver Journal contains helpful information about our healthcare system and includes two checklists you can use to ask your doctors/specialists questions about the referral/consultation process. The Journal also has helpful reminders you can use for your upcoming appointments and empty pages to write down any notes you want to remember. Download your copy today from www.ahs.ca/qure. You’ll be happy you did!

  • Edmonton Zone: Providing culturally competent care to patients and families during COVID-19 November 4th 10:30-12:00pm

    27 Oct 2020
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    Register Here

    Presenter:

    Ogieva Osayi is a Senior Advisor with AHS Diversity and Inclusion Centre of Expertise. She has a wealth of experience in facilitation, stakeholder consultation and engagement, conducting diversity and inclusion reviews on policies and programs, and designing and developing diversity and inclusion learning sessions.

    Learning Objectives:

    1. Understand diversity and cultural visible and invisible dimensions

    2. Analyze the impact of culture on communication, provider-patient relationships, and health beliefs, practices, and attitudes

    3. Understand the principles of cultural competency and cultural safety

    4. Discuss strategies for providing culturally competent and culturally safe care to patients and families in a pandemic


  • North Zone: Stories from Patients and Families

    07 Oct 2020

    Stories from Patients and Families

    These stories were developed in partnership with participants from the North Zone and as always, provide a unique and powerful perspective on the experiences of patients and families. Please watch and share them with your colleagues and teams! At the end of each story are questions posed by the storyteller that spark great conversation. All of the stories are ~2-4 minutes in length.

    Click on a name to watch their story - Jennifer, Jane, Erin, Denis, and Cindy.

    The complete playlist is here.