AHS as a leader in disclosure

AHS Patient Safety has had a longstanding commitment to advance the culture of the disclosure of harm. This includes regular revisions to ensure our disclosure procedure reflects leading practice and disclosure training.  To date, AHS Quality Patient Safety Education has coordinated disclosure training for 5,413 providers and leaders. In 2015, AHS commissioned an external audit to assess how frontline practice aligned with our procedure.  The patient safety reporting and learning system (RLS) was modified to add a prompt to start to measure disclosure rates.  These metrics are reported regularly to the Board, and have allowed local improvements around disclosure.  In 2017,CMO funding enabled a team at South Health Campus to create 4 videos to support frontline providers in having early disclosure conversation.  These videos were co-designed with patients and  made publically available on YouTube (4,325 views to date!). Our leadership in this area was recognized by an invitation to partner with SAEGIS, a subsidiary of the CMPA, to contribute content and videos to their Canadian course.  From a procedure that reflects best practice, to a demonstrated commitment to ‘walk the talk’ AHS Patient Safety has been a national leader in improving the culture of disclosure of harm.