Council Meeting - April 9, 2020

The Patient and Family Advisory Council had their first virtual meeting (via Zoom videoconferencing) due to the COVID – 19 pandemic. Council members were provided with an update on Functional Programming user group meetings, which were being rescheduled to September due to the COVID-19 pandemic. Council members will be invited to participate. Information was also provided on Advisory Council feedback related to the draft Design Objectives.

Council members provided feedback on a Patient Journey scenario of surgical patient. This included questions on the type of information that is important to patients such as:

• Pre-admission consults,
• Storage of personal belongings,
• Reducing stress during patient journey

These insights will help inform the patient experience process, as well as form a basis of understanding of further flow work that the Council will undertake over the next several months.